Effective Date: [01-02-2026]

At MAESBUY, we are committed to delivering your orders quickly, safely, and discreetly. Below are the details of our shipping process, timelines, and packaging standards.

1. Shipping Coverage

We currently ship across all serviceable pin codes in India through our trusted courier partners.

2. Delivery Timelines

• Order Processing Time: 1–2 business days (excluding Sundays and public holidays)
• Estimated Delivery Time: 3–7 business days, depending on your location
• Remote or non-metro locations may experience slightly longer delivery times.

Once your order is shipped, you will receive a tracking link via email or SMS.

3. Shipping Charges

• Free Shipping on all prepaid orders above ₹500
• A flat shipping fee of ₹45 may apply to orders below the threshold or for Cash on Delivery (COD)

Shipping charges, if applicable, will be displayed at checkout before payment.

4. Discreet Packaging

We respect your privacy. All orders are shipped in 100% discreet packaging with:

• No product visible on the outside
• Plain, tamper-proof packaging
• Labelled only with your name, address, and contact number

5. Order Tracking

Once your order is dispatched, you will receive:

• A tracking link via email/SMS
• Updates on shipment status until delivery

If you haven’t received tracking info within 3 days of placing your order, contact us at support@maesbuy.com.

6. Delays and Exceptions

While we strive for timely delivery, certain factors such as:

• Unforeseen weather conditions
• Logistic delays
• Local lockdowns or holidays

may occasionally cause shipment delays. In such cases, we will notify you via email or SMS.

7. Undeliverable Orders

If an order is returned due to:

• Incomplete/incorrect address
• Repeated failed delivery attempts
• Refusal to accept the package

We will reach out to you to confirm re-shipment. Additional shipping charges may apply.

8. Contact Us

For any shipping-related questions or assistance, please reach out to:

support@maesbuy.com
Response Time: Within 24–48 business hours

Note: This policy is subject to change without prior notice. We recommend reviewing it periodically for the latest updates.