At MAESBUY, we prioritize hygiene, comfort, and customer satisfaction. As we deal exclusively in women’s innerwear, certain limitations apply to cancellations and returns, in accordance with industry standards and hygiene regulations.

1. Order Cancellation

• Before Shipment:
  You may cancel your order within 2 hours of placing it, provided it has not been processed or shipped.
  To cancel, please contact us immediately at support@maesbuy.com with your order number.
• After Shipment:
  Once your order has been shipped, it cannot be cancelled.

2. Returns & Refunds

Due to the intimate nature of our products, we do not accept returns on any innerwear items, including bras, panties, shapewear, or lingerie, for hygiene and safety reasons.

Exceptions – Eligible Refunds Only If:

• You received a wrong item
• The product is damaged or defective upon delivery
• The product delivered is different from what was ordered

To be eligible for a refund:

• Email us within 24 hours of delivery at support@maesbuy.com
• Include your order number, photos of the item, and a clear explanation

Our team will review the request and approve it if it meets the above conditions.

3. Refund Process

• If your claim is approved, the refund will be processed to your original payment method within 7–10 business days.
• In case of COD orders, we will contact you for account details to process the refund.

4. Non-Refundable Products

For hygiene reasons, all innerwear products are non-returnable and non-refundable, except in cases of damage, wrong item, or manufacturing defect as mentioned above.

5. Contact Us

For any queries related to cancellations or refunds, please contact our support team:

support@maesbuy.com
Response Time: Within 24–48 business hours

Note: MAESBUY reserves the right to refuse any cancellation or refund request that does not meet our policy terms. This policy is aligned with standard hygiene protocols and applicable Indian consumer protection laws.