Welcome to the MAESBUY Help Center. Below are some of the most common questions our customers ask. If your question isn’t listed here, feel free to reach out to us at support@maesbuy.com.
🛍️ Product & Sizing
Q1: How do I find the right size?
We provide detailed size charts on each product page. If you’re unsure about your fit, please refer to our Size Guide or contact us for personalized assistance.
Q2: Are your products hygienically packed?
Absolutely. All items are handled and packed under strict hygiene conditions to ensure your safety and comfort.
Q3: Are the product images accurate?
We do our best to provide clear, true-to-color images. However, slight variations may occur due to lighting or screen settings.
📦 Orders & Shipping
Q4: How long will it take to receive my order?
Orders are usually processed within 1–2 business days, and delivered within 3–7 business days, depending on your location.
Q5: Do you offer discreet packaging?
Yes. All orders are shipped in plain, tamper-proof packaging with no mention of innerwear or MAESBUY on the outside. Your privacy is fully respected.
Q6: How can I track my order?
Once shipped, you’ll receive an email or SMS with a tracking link. You can monitor your shipment’s status in real time.
Q7: What are your shipping charges?
- Free shipping on prepaid orders above ₹[Insert Amount]
- ₹[Insert Amount] flat fee for orders below the threshold or COD
💳 Payments
Q8: What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- UPI & Wallets (PhonePe, Google Pay, Paytm, etc.)
- Net Banking
- Cash on Delivery (COD) in select areas
Q9: Is my payment information secure?
Yes. All transactions are processed via secure third-party payment gateways. We do not store your payment information.
🔁 Cancellations & Returns
Q10: Can I cancel my order?
Yes, you may cancel within 2 hours of placing the order, provided it hasn’t been shipped yet. Email us at support@maesbuy.com for cancellations.
Q11: Can I return or exchange products?
Due to hygiene reasons, we do not accept returns or exchanges on innerwear items.
Q12: What if I receive a damaged or wrong item?
We will replace or refund items that are:
- Damaged
- Defective
- Incorrectly delivered
Please email us within 24 hours of delivery with your order number and photos.
🔒 Privacy & Security
Q13: Is my personal information safe?
Yes. We respect your privacy and follow industry-standard data protection protocols. Read our Privacy Policy for details.
Q14: Do you use cookies?
Yes. We use cookies to improve your browsing experience and personalize content. You can manage cookies via your browser settings. More info in our Cookies Policy.
📬 Contact & Support
Q17: How can I reach your support team?
You can contact us via email:
support@maesbuy.com
We respond within 24–48 business hours
Note : Didn’t find your question? Reach out anytime—we’re here to help!